Privacy statement

Whenever you visit our website www.wattiqo.nl or contact us, we receive information about you. This privacy statement explains what we do with this information. We always handle your information with care and store it securely. If you have any questions or would like to know what information we hold about you, please contact us. We may update this privacy statement if we deem it necessary. We therefore recommend that you review this privacy statement regularly to stay informed of these changes. This privacy statement was last updated on November 1, 2025.

Table of contents

When do you apply this privacy statement?
Who uses your data?
Who manages our applications?
Whose data do we use?
How do we obtain your data?
What information of yours do we use?
What do we use your data for?
How long do we retain your data?
Who do we share your data with?
Where do we store your data?
How safe is your data with us?
What can you ask of us?
What rules apply to this privacy statement?
Which cookies do we use?
What do we do with data from minors?
Do you have a question about this privacy statement?

1. When does Wattiqo apply this privacy statement?

This privacy statement applies to all personal data we process and to all domains related to us. This applies to the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts.

For data processed through our applications, the division of roles as explained in Article 3 applies where applicable. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address,

Customer number or browsing behavior. For more information about personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses your data?

Wattiqo BV is responsible for the website www.wattiqo.nl and is therefore the responsible organization for the use of your personal data as described in this privacy statement.

The full details are:

Wattiqo BV

Utopialaan 49 (unit 2.09)

5232 CE 's-Hertogenbosch

3. Who manages our applications?

The mobile application(s) and the online portal (including the charging management portal) offered as a white-label solution are technically delivered and managed by one or more external platform partners.

These platform partners are the controllers of all personal data processed through these applications and the online portal.

For information about the processing of personal data via these applications and portals, we refer to the privacy statements of the relevant platform partner(s).

4. Whose data do we use?

We process the personal data of everyone who has contacted us or visited our website. This includes visitors, private customers, business customers, and contacts of our partners.

5. How do we obtain your data?

We receive the data directly from you as soon as you:

visit our website
creates an account
fill in data on our website
contact us by email, telephone or otherwise
gives permission for its use to one of our partners

6. What information do we use about you? We use the following information:

name
residential address or business address
email address
phone number
payment details
financial data

7. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:

We have received your permission to use your personal data
We use your data because we want to provide you with the best service as a customer and we cannot do that without that information.
We use your data because we maintain central administration, carry out marketing activities, and want to prevent and combat fraud.
and use the data for risk management
We use your data to comply with the law, such as storing data for the tax authorities.

8. How long do we retain your data?

We retain your personal data for as long as we are legally required to do so and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer, we retain your data for the statutory retention period of seven years. After that, we retain your data solely for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we retain specific data about you, please contact us.

9. Who do we share your data with?

We share personal data exclusively with processors who perform services on our behalf, such as hosting, payment, administration, and software providers. We have data processing agreements with them in accordance with Article 28 of the GDPR.

10. Where do we store your data?

We process your data within the European Economic Area (EEA). This means we also store your data within the EEA. If you have any questions about this, please feel free to contact us. If personal data is processed outside the EEA, we ensure appropriate safeguards are in place, such as the European Commission's standard contractual clauses.

11. How safe is your data with us?

We've taken great care to secure your data as effectively as possible, both organizationally and technically. We've secured our systems and various communication tools to ensure your data doesn't fall into the hands of others. Your data is safe with us. We also ensure that your data is only used by people who have received our permission. If you have any questions about our specific security measures, please contact us.

12. What can you ask of us?

Because we use your personal data, you have several rights. We've listed these rights below.

Right to information

We must explain to you in a clear and understandable way what we do with your data and what control you have over it. That's why we explain in detail in this privacy statement what data we collect from you and how we handle it.

Right of access

You can always ask us to view the data we have about you.

Right to correction

You may ask us to correct your data if it is incorrect or incomplete.

Right to object

You may object to the processing of your data if you disagree with how we handle your personal data. This right applies to data we use for direct marketing purposes. For example, you can inform us that you no longer wish to receive emails from us. This also applies to personalized recommendations on our website.

Right to data portability

If you are a customer of ours or have given permission for the use of your data, you can ask us to send you the digital data we hold about you. This allows you to transfer this data to another organization if you wish.

Right to restriction

You can ask us to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten

You can ask us to delete all your data. We will then delete all data that can be traced back to you. In some cases, we cannot or are not yet permitted to delete your data. For example, we are required to retain some data for 7 years for the tax authorities.

Right to lodge a complaint

You may file a complaint about how we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us.

with us. You can also submit your complaint to the Dutch Data Protection Authority

to file. Of course we hope it doesn't get to that point, but in the worst case you can also go to court. In that case, the court will

the location of Wattiqo BV that will handle your complaint.

How do you submit an application or complaint?

Send your request or complaint to us at privacy@wattiqo.nl. We will process your request or complaint within 30 days. If you have multiple requests or complaints, or if your request or complaint is complex, it may take longer. In that case, we will contact you within 60 days. We may ask you to identify yourself. In that case, we will request your information to verify that you are the person whose personal data it is.

13. What rules apply to this privacy statement?

Our privacy statement must meet several requirements. These requirements are primarily set out in the General Data Protection Regulation. In addition, the general rules under Dutch law apply to our privacy statement.

14. Which cookies do we use?

You can specify which data we may use from you. If you have given us permission to personalize your profile based on your browsing and search behavior, we can customize our website to make it easier and more personalized for you. We do this using cookies. A cookie is a small text file that is placed on your device when you visit our website. We use the following types of cookies on our website:

Functional cookies, such as session and login cookies for keeping track of session and login information.
Anonymized analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics.
Non-anonymised analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics.
Tracking cookies such as advertising cookies that are intended to show relevant advertisements.
More specifically, we use the following cookies:
Google Analytics anonymized (analytical cookies)
Google Analytics (analytical cookie)
Facebook (tracking cookie)
Google Adwords (tracking cookie)

On your first visit, we'll display a cookie banner where you can set your preferences. More information can be found in our separate cookie policy at www.wattiqo.nl.

15. What do we do with data from minors?

We do not specifically target minors with our website or as an organization. This means that if you are under 18, you must have permission from a parent or guardian to use our website. If you are a minor when visiting our website or webshop, we assume you have obtained this permission before your visit.

16. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? Please feel free to contact us by emailing info@wattiqo.nl. We're happy to help.

Privacy Statement

Privacy Statement